Worldwide Shipping
Shipping Policy
All products are sent out within 1-2 days by Royal Mail Postal Services UK with our Worldwide Tracked Service.
If you require to see where your parcel is on route, you will be able to see where on route your parcel is with the Tracked service of your parcel.
It does not matter how many items you have in your parcel cart, as its still the one tracking number for all.
Assured Discrete Shipping Worldwide on all our Products.
Spanishgoldfly.com ships to any country in the world including Europe, Asia, Africa, Australia, USA, Canada, South America, Central America and the Caribbean.
All products are packed carefully and shipped discreetly using Royal Mail Airmail International Services to any physical address (residential or business, and in some countries a P.O. Box)
Please ensure that your PO box service includes receiving letters and parcels.
If you require your parcel Tracked, please see our optional extra charge for this service.
Discreet & Confidential Shipping
Below are our standard procedures for shipment of your personal package.
Packaging
For your privacy and discretion all our Products purchased by customers are packaged in a discreet brown package and make no mention or reference to the product nature inside ensuring your confidence and utmost privacy.
Royal Mail Signed & Recorded Delivery
(UK Only - Delivery usually within 1 to 3 days)
Royal Mail Parcel Tracking:
To track an order posted via Royal Mail recorded delivery follow these steps...
Click this link - www.royalmail.com
Click the Tracking tab
Add the tracking code (with no spaces) and see the results
International Tracked Delivery
Royal Mail International with Signature Confirmed Delivery or Airsure Tracked.
(Delivery usually within 5 to 14 business days)
Royal Mail Parcel Tracking:
To track an order posted via Royal Mail recorded delivery follow these steps...
Click this link - www.royalmail.com
Click the Tracking tab
Add the tracking code (with no spaces) and see the results
Discreet & Confidential Shipping
For your privacy and discretion all our Products purchased by customers are packaged in a discrete packaging and make no mention or reference to the product nature inside ensuring your confidence and utmost privacy.
All of our packages are shipped discreetly in bubble pack then into a lightweight Manila brown padded envelope with your shipping address and our return address only.
We ship all orders via Royal Mail within 24 hours of receiving cleared payment during business working days - Holidays excepted. Delivery time is usually around 1-4 days for destinations in the UK, 2-7 Days for European Countries and 10-14 days for most International Countries.
International Orders
All International Orders over £45 in Value are Shipped with FREE Tracking.
All packages shipped to international destinations are shipped via Royal Mail International Postal Services providing you with quick delivery, depending upon your location. International shipments may take up to 14 days for delivery, however; they often arrive within just 7 days. Depending on your location, customs may hold up delivery to process or maybe charge additional fees and/or country duties. We do our best to ensure that these fees are waived but cannot be held responsible for delays due to customs inspections.
On International Orders we regularly send out, we have to mention what is inside the package so we do have to mark this down as one of the following; "Health Products" Herbal Medicine, Beauty Product, or "Health Medicine" due to customs regulations and a speedy clearance for delivery to your home address.Once Airmailed by us, International Deliveries are then made via that countries standard postal service e.g. USA (USPS), Canada (Canada Post), Germany (Deutsche Post), Italy (Post Italiane) France (La Poste) etc.
Once Airmailed by us, International Deliveries are then made via that countries standard postal service e.g. USA (USPS), Canada (Canada Post), Germany (Deutsche Post), Italy (Post Italiane) France (La Poste) etc.
Internationally Tracked Orders
We do offer the option for you to Add International Tracking to your order for the price of £10.99 per shipment, whereby for peace of mind you can Track and Trace your order once we ship out.
We have listened to our many customers comments upon offering this service and this we have implemented as an additional extra as a convenience to those customers who wish to know where their parcel is in transit.
Once your order is received and processed we then notify you of the shipment date along with your track and trace number through Royalmail.com direct to your email address. Please check your Spam folder if you have not received your tracking number within 48 hours as in many cases it can be directed there with some ISP's.
Many customers like the FREE Worldwide Tracked Service, but for those of you that want that little extra its there for you choose if you wish.
Please Note: Tracked Orders with Signature cannot be sent to any International PO Box Address, only Standard Airmail is allowed.
North American Orders
All orders are sent via Airmail by Royal Mail Standard Delivery and can take between 3-5 business days for delivery. Some states do take longer than others to receive their mail. Unfortunately this is a USPS issue.
National and Bank Holidays may delay your shipment, although we do try our very best to provide you with a speedy delivery service.
International Customs
We always ship our products in plain packaging and we do not sell or rent mailing lists or reveal what you have purchased to anyone. On International orders the Customs declaration is required to be marked clearly. As an example we always place down " Beauty product", "Herbal Products" or "Sample". for your total privacy..
Please Note:
International packages will take longer to arrive than domestic orders as the package is travelling a further distance. Once the parcel is in your country, it will also pass through your customs office which can add time to the delivery. Customs can hold a parcel for several weeks and open up packages for inspections. Usually international packages arrive somewhere within 21 days but can take longer depending on the Post Office and customs clearance in your country. Unfortunately, there is nothing as sellers we can do to speed up the process. Please allow sufficient time for your package to arrive.
Confidentiality Assured
This website does not use user identifiable cookies or ones with malicious code to track web users or to send you Spam e-mail. We do not keep, use, rent out or sell mailing lists. You can rest assured that your transaction is entirely confidential and private with complete anonymity and you can use your debit or credit card or personal check with 100% guarantee of security and safety. Your credit card or bank statement will only show a purchase from Highlander Distributors and will not identify what you have purchased. Totally Discrete.
Privacy Policy
Your privacy is very important to us. We will never rent, trade, lease or sell your name, e-mail address, or any other personal information. We will only contact you if your order information is incomplete or if your order is temporary out of stock.
All products are sent out within 1-2 days by Royal Mail Postal Services UK with our Worldwide Tracked Service.
If you require to see where your parcel is on route, you will be able to see where on route your parcel is with the Tracked service of your parcel.
It does not matter how many items you have in your parcel cart, as its still the one tracking number for all.
Assured Discrete Shipping Worldwide on all our Products.
Spanishgoldfly.com ships to any country in the world including Europe, Asia, Africa, Australia, USA, Canada, South America, Central America and the Caribbean.
All products are packed carefully and shipped discreetly using Royal Mail Airmail International Services to any physical address (residential or business, and in some countries a P.O. Box)
Please ensure that your PO box service includes receiving letters and parcels.
If you require your parcel Tracked, please see our optional extra charge for this service.
Discreet & Confidential Shipping
Below are our standard procedures for shipment of your personal package.
Packaging
For your privacy and discretion all our Products purchased by customers are packaged in a discreet brown package and make no mention or reference to the product nature inside ensuring your confidence and utmost privacy.
Royal Mail Signed & Recorded Delivery
(UK Only - Delivery usually within 1 to 3 days)
Royal Mail Parcel Tracking:
To track an order posted via Royal Mail recorded delivery follow these steps...
Click this link - www.royalmail.com
Click the Tracking tab
Add the tracking code (with no spaces) and see the results
International Tracked Delivery
Royal Mail International with Signature Confirmed Delivery or Airsure Tracked.
(Delivery usually within 5 to 14 business days)
Royal Mail Parcel Tracking:
To track an order posted via Royal Mail recorded delivery follow these steps...
Click this link - www.royalmail.com
Click the Tracking tab
Add the tracking code (with no spaces) and see the results
Discreet & Confidential Shipping
For your privacy and discretion all our Products purchased by customers are packaged in a discrete packaging and make no mention or reference to the product nature inside ensuring your confidence and utmost privacy.
All of our packages are shipped discreetly in bubble pack then into a lightweight Manila brown padded envelope with your shipping address and our return address only.
We ship all orders via Royal Mail within 24 hours of receiving cleared payment during business working days - Holidays excepted. Delivery time is usually around 1-4 days for destinations in the UK, 2-7 Days for European Countries and 10-14 days for most International Countries.
International Orders
All International Orders over £45 in Value are Shipped with FREE Tracking.
All packages shipped to international destinations are shipped via Royal Mail International Postal Services providing you with quick delivery, depending upon your location. International shipments may take up to 14 days for delivery, however; they often arrive within just 7 days. Depending on your location, customs may hold up delivery to process or maybe charge additional fees and/or country duties. We do our best to ensure that these fees are waived but cannot be held responsible for delays due to customs inspections.
On International Orders we regularly send out, we have to mention what is inside the package so we do have to mark this down as one of the following; "Health Products" Herbal Medicine, Beauty Product, or "Health Medicine" due to customs regulations and a speedy clearance for delivery to your home address.Once Airmailed by us, International Deliveries are then made via that countries standard postal service e.g. USA (USPS), Canada (Canada Post), Germany (Deutsche Post), Italy (Post Italiane) France (La Poste) etc.
Once Airmailed by us, International Deliveries are then made via that countries standard postal service e.g. USA (USPS), Canada (Canada Post), Germany (Deutsche Post), Italy (Post Italiane) France (La Poste) etc.
Internationally Tracked Orders
We do offer the option for you to Add International Tracking to your order for the price of £10.99 per shipment, whereby for peace of mind you can Track and Trace your order once we ship out.
We have listened to our many customers comments upon offering this service and this we have implemented as an additional extra as a convenience to those customers who wish to know where their parcel is in transit.
Once your order is received and processed we then notify you of the shipment date along with your track and trace number through Royalmail.com direct to your email address. Please check your Spam folder if you have not received your tracking number within 48 hours as in many cases it can be directed there with some ISP's.
Many customers like the FREE Worldwide Tracked Service, but for those of you that want that little extra its there for you choose if you wish.
Please Note: Tracked Orders with Signature cannot be sent to any International PO Box Address, only Standard Airmail is allowed.
North American Orders
All orders are sent via Airmail by Royal Mail Standard Delivery and can take between 3-5 business days for delivery. Some states do take longer than others to receive their mail. Unfortunately this is a USPS issue.
National and Bank Holidays may delay your shipment, although we do try our very best to provide you with a speedy delivery service.
International Customs
We always ship our products in plain packaging and we do not sell or rent mailing lists or reveal what you have purchased to anyone. On International orders the Customs declaration is required to be marked clearly. As an example we always place down " Beauty product", "Herbal Products" or "Sample". for your total privacy..
Please Note:
International packages will take longer to arrive than domestic orders as the package is travelling a further distance. Once the parcel is in your country, it will also pass through your customs office which can add time to the delivery. Customs can hold a parcel for several weeks and open up packages for inspections. Usually international packages arrive somewhere within 21 days but can take longer depending on the Post Office and customs clearance in your country. Unfortunately, there is nothing as sellers we can do to speed up the process. Please allow sufficient time for your package to arrive.
Confidentiality Assured
This website does not use user identifiable cookies or ones with malicious code to track web users or to send you Spam e-mail. We do not keep, use, rent out or sell mailing lists. You can rest assured that your transaction is entirely confidential and private with complete anonymity and you can use your debit or credit card or personal check with 100% guarantee of security and safety. Your credit card or bank statement will only show a purchase from Highlander Distributors and will not identify what you have purchased. Totally Discrete.
Privacy Policy
Your privacy is very important to us. We will never rent, trade, lease or sell your name, e-mail address, or any other personal information. We will only contact you if your order information is incomplete or if your order is temporary out of stock.
Returns Policy
If you are unhappy with any product you have ordered, simply return it to us unopened within 30 days and we'll give you a full refund. This does not effect your statutory rights. Please contact us initially prior to returning any goods by e-mail
Please Note: Proof of Postage and Tracking must be obtained for all returned goods to us
The customer must take all reasonable care to ensure that all returned items are suitably & adequately packaged safely.
Lost or undelivered goods must be reported to us within 21 days of purchase, after this period we cannot be held responsible for the said loss.
All other returns must be unopened and in "As New" condition.
Any Return postage costs are the sole responsibility of the buyer in this case.
Surcharges
Please note that these charges are placed to cover the costs of postage, re-stocking, handling and administration.
Orders under £100 (excluding P & P) will incur a 15% surcharge or a minimum charge of £6, whichever is the greater (plus where applicable, the P&P cost to re-send the goods).
All Orders over £100 (excluding P & P) will incur a £15 surcharge (plus where applicable, the P&P cost to re-send the goods).
If you are unhappy with any product you have ordered, simply return it to us unopened within 30 days and we'll give you a full refund. This does not effect your statutory rights. Please contact us initially prior to returning any goods by e-mail
Please Note: Proof of Postage and Tracking must be obtained for all returned goods to us
The customer must take all reasonable care to ensure that all returned items are suitably & adequately packaged safely.
Lost or undelivered goods must be reported to us within 21 days of purchase, after this period we cannot be held responsible for the said loss.
All other returns must be unopened and in "As New" condition.
Any Return postage costs are the sole responsibility of the buyer in this case.
Surcharges
Please note that these charges are placed to cover the costs of postage, re-stocking, handling and administration.
Orders under £100 (excluding P & P) will incur a 15% surcharge or a minimum charge of £6, whichever is the greater (plus where applicable, the P&P cost to re-send the goods).
All Orders over £100 (excluding P & P) will incur a £15 surcharge (plus where applicable, the P&P cost to re-send the goods).
